Shipping
We offer FREE WORLDWIDE shipping on all orders over $50 USD (or the equivalent amount in other currencies). Free shipping applies after any discounts or promotions have been applied
Please allow 12-20 business days (average) for the items to arrive in the following countries: United States, United Kingdom, Australia, Canada.
For other countries shipping may take 15-30 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at contact@free-spirit-shop.com and our team will be happy to help.
You will receive a shipping notification email with your tracking number as soon as your order has shipped.
If you ordered several items, you will likely receive them in separate packages.
These are estimated delivery times which do not take into account any customs or post services delay that may occur due to unforseen circumstances. We recommend ordering as early as possible to ensure peace of mind.
Note that it happens very rarely but it is your responsibility to pay for your country custom duties if required.
Frequently Asked Questions
"I ordered multiple items, but I have received my parcel holding just 1 of them."
If you place an order with us for multiple items it is more than likely going to be shipped in more than one package. Please allow some time for all of your items to arrive.
"I paid for my order but did not get a confirmation email"
Please check your spam folder, some emails might end up there. If you need to contact us, we are available at contact@free-spirit-shop.com
"I placed an order but I would like to cancel it, is it possible?"
Please email us at contact@free-spirit-shop.com in this case. We will be able to cancel your order only if it hasn't been shipped already. A cancellation fee of 10% of your total order amount will be deducted from your refund to cover the refund fee that our payment gateway charges us.
Returns & Refunds
We welcome return requests within 14 days of receiving your order. You are responsible for paying the shipping costs for returning your item(s). Refunds are issued as store credit.
Non-Refundable Items:
- Home decor items (final sale)
- Gift cards
- Custom orders
How to Return an Item:
- Contact our customer service team to initiate a return.
- You will receive a return authorization and instructions on how to send your item back to us.
- Once we receive the returned item, we will process it and notify you by email.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, we will issue your store credit via email. Please note that the original shipping cost of $3.95 is non-refundable. A 10% restocking fee may apply.
Damaged, Defective, or Not as Described Products:
We take great pride in the quality of our goods. If your order arrives damaged, defective, or is not as described, you must report the issue to us within 7 days of delivery.
To initiate a claim and allow us to remedy the issue, please email us at contact@free-spirit-shop.com with your order number and clear photographic evidence explicitly showing the damage or discrepancy.
- Mandatory Verification: No claim will be processed without photographic proof of the issue or the physical return of the item.
- Return Authorization: Do not send your purchase back to the address on the shipping package without prior authorization.
- Failure to Cooperate: If a customer reports an issue but fails to provide requested photographic evidence or fails to return the item within 14 days of our response, the claim will be considered abandoned, and no refund or replacement will be issued.